Platform
Team accounts & billing
A team account's plan follows its owner's subscription. Below Pro, the team account is paused: the owner keeps access, everyone else waits, and renewing brings everyone back.
Whose plan a team account uses
Every organization is a personal account or a team account. A team account needs a plan of Pro or above, and its plan follows the subscription of its owner. When the owner upgrades, downgrades or cancels, the team account moves with them.
When a team account is paused
If the owner's plan drops below Pro (a downgrade to Starter or Free, or a subscription that ends), the team account is paused. It happens as soon as the plan changes. While a team account is paused:
| Who | What they can do |
|---|---|
| The owner | Keeps access to the team account and everything in it, on the features of their current plan. A banner explains that the rest of the team is paused, and the members page marks each of them as suspended. |
| Admins and members | Can't open the team account or anything in it. It stays in their account switcher, marked Suspended, and they keep full use of their own personal account. |
| People invited to a client workspace | Client members and viewers can't open that workspace while the team account that holds it is paused. |
| Agents and access tokens | Calls made for the paused team account are refused, including tokens the owner created. Tokens are not revoked, so they work again once the account is restored. |
The owner and everyone paused get an in-app notification when the team account is paused, and another when it is restored.
Nothing is deleted
Pausing changes who can open the team account. It does not remove anyone or delete anything: memberships, roles, client workspaces, reports and action items all stay as they were.
Invitations while paused
A paused team account can't send new invitations, and invitations it already sent can't be accepted until it is restored. An invitation that was pending when the account paused still works after the owner renews, as long as it hasn't expired. Invitations expire seven days after they are sent.
Leaving a paused team account
If you're a member of a paused team account and don't want to wait, you can leave it from the paused notice. Leaving removes only your own membership. To come back later, you need a new invitation from the owner.
Restoring access
When the owner moves back to Pro or above, the team account is restored immediately. Everyone who was paused gets their access back with the role they had before, and nobody has to be invited again.