Terms of Service
Last Updated: 2026-05-16
1. Acceptance of Terms
By creating an account, accessing the Forensic Diagnostic Suite, or engaging Yellowhead Digital for any service, you ("Customer", "you") agree to be bound by these Terms of Service ("Terms").
Self-serve plans (Free, Starter, Pro, Enterprise, Agency): Acceptance occurs at the point of account creation or plan upgrade (clickwrap). These Terms govern your use from that moment.
Custom engagements: These Terms apply alongside the applicable Order Form or Statement of Work and the Schedule applicable to the engagement type. The order of precedence in the event of conflict is: (i) the Order Form or Statement of Work, (ii) the applicable Schedule, (iii) the body of these Terms. The Schedule governs only in respect of the service it addresses; the remainder of these Terms remain in full force regardless of any Schedule or Order Form.
Electronic acceptance. By clicking "I Agree", creating an account, or accessing or using the Service, you electronically accept these Terms. Such acceptance is binding to the same extent as a written signature under the Electronic Transactions Act (British Columbia) and equivalent applicable legislation.
Yellowhead Digital is operated by Christopher Enns as a sole proprietorship based in British Columbia, Canada.
If you do not agree to these Terms, do not use our services.
2. Services Description
Yellowhead Digital offers three service streams:
Assist — Advisory and consulting engagements to support your marketing technology decisions, campaigns, and digital strategy.
Audit — Forensic assessment of your digital infrastructure, ad spend, tech stack, and competitive positioning, delivered as a structured report.
Architect — End-to-end design and implementation of marketing infrastructure, analytics frameworks, and digital systems.
Forensic Diagnostic Suite (Self-Serve Tool) — A subscription-based diagnostic platform that analyses a business's digital presence, ad attribution, tech stack, social footprint, and more. Available subscription tiers:
| Tier | Price (USD) | Reports / Month | Description |
|---|---|---|---|
| Free | $0 | 2 (first month), 1 after | Individual diagnostic access |
| Starter | $39 | 5 | Full diagnostic reports with PDF export |
| Pro | $149 | 10 | Org account with team access (up to 3 members) |
| Enterprise | $499 | 40 | Unlimited team members, up to 5 client-organisations, scheduled re-runs |
| Agency | $999 | 100 | Unlimited client-organisations, monitoring toolkit, wholesale service delivery |
| Custom | Contact us | Negotiated | Bespoke arrangements |
"Custom Tier" definition. "Custom Tier" in these Terms refers solely to bespoke Forensic Diagnostic Suite (SaaS) subscription arrangements entered into with Yellowhead Digital outside the published self-serve tiers above. It does not refer to non-tiered consulting engagements (Audit, Architect — Blueprint, Architect — Build, Architect — Retainer, or Assist), which are governed by their respective Order Forms or Statements of Work and by the applicable Schedules to these Terms regardless of the Customer's subscription tier (if any). A Customer may therefore be a Custom Tier SaaS subscriber, a non-tier consulting client, both, or neither; the categories are independent.
Pre-paid commitment options (3-month and annual) are available on select tiers at published rates. All commitment plans include a 30-minute Course Correction after the first month.
Feature availability per tier is governed by the feature schedule published at yellowhead.digital/pricing, which may be updated from time to time.
Service-specific terms. Specific terms applicable to each service deliverable type — Strategic Assessment, Competitive Report, Course Correction, Infrastructure Audit, Blueprint, Architect Operations (Build, Monitoring / Orchestration Retainer), and Assist (Advisory, Hands-On) — are set out in the Schedules to these Terms. In the event of conflict between the body of these Terms and a Schedule, the Schedule governs only in respect of the service it addresses.
3. Account and Organisation Terms
Account creation: You must provide accurate information when creating an account. One account per person. You are responsible for maintaining the confidentiality of your login credentials.
Organisation accounts: Pro, Enterprise, Agency, and Custom plans support team access via organisation accounts. Reports and data belong to the organisation account, not individual users. If an individual user leaves an organisation, their access is removed but the organisation retains all reports and data.
Client-organisations (Enterprise and Agency): Enterprise and Agency plans allow the creation of client-organisations — distinct entities whose diagnostic reports and service deliverables are managed within the subscribing account. Enterprise plans are limited to 5 client-organisations; Agency plans have no limit. The subscribing account holder is responsible for all client-organisation data and for ensuring they have appropriate authority to submit client business information for analysis.
Domain visibility for organisation administrators. Organisation accounts (Pro tier and above) are associated with one or more verified email domains. Where an individual user holds a Yellowhead Digital account using an email address at a domain verified to an organisation account, the organisation administrator may see the existence of that account (account holder name and email address only) for the limited purposes of (a) inviting the user into the organisation, (b) preventing abuse of free-tier limits across multiple uncoordinated accounts on the same domain, and (c) consolidating billing where appropriate. Domain visibility does not grant the administrator access to the user's diagnostic results, account contents, or other personal data; access to those requires the user to accept an organisation invitation. The user may decline invitation and continue using their personal account independently, subject to free-tier limits as enforced under purpose (b). Yellowhead Digital relies on legitimate interest (abuse prevention and organisation administration) as the lawful basis for this processing.
Prohibited use: You may not use the Service for illegal purposes, to submit false or misleading data, to attempt to reverse-engineer our diagnostic methodology or AI systems, to scrape or extract platform data outside the intended interface, to circumvent rate limits or feature gates, or to use the Service or any information derived from it to develop, market, or operate a service that substantially replicates Yellowhead Digital's diagnostic methodology, scoring system, or AI prompting architecture. This restriction does not prevent Customer from operating an independently-developed marketing analytics, audit, or consulting service.
Non-solicitation of personnel: Customer shall not directly engage or solicit Yellowhead Digital personnel, contractors, or subcontractors who provided services in connection with Customer's account or engagement, for a period of twelve (12) months following the conclusion of the relevant engagement, without Yellowhead Digital's prior written consent. This restriction does not apply to general public job postings that are not specifically targeted at Yellowhead Digital personnel.
4. Payment Terms
Payments: All payments are processed by Stripe. By providing payment details, you agree to Stripe's terms of service.
Subscription billing: Monthly subscriptions are billed on the anniversary of your sign-up date (not the calendar month-end). Your diagnostic report quota resets on the same anniversary date each month.
Pre-paid commitments: 3-month and annual commitment plans are billed upfront for the full term. Annual plans on eligible tiers include a published discount. Pre-paid commitments are non-refundable once the billing period has begun.
Service engagements — payment defaults. Service engagements (Audit deliverables, Blueprint, Assist) are invoiced per the applicable Order Form or Statement of Work. The default payment structure for each engagement type is set out in the corresponding Schedule. Unless the applicable Order Form expressly varies these defaults, the following apply:
(a) Audit deliverables (Strategic Assessment, Competitive Report, Course Correction) are payable in full in advance via Stripe Checkout at the point of booking;
(b) Infrastructure Audit is payable 50% on engagement commencement and 50% on delivery of the Audit Report, except that engagements at the five-hour minimum may be invoiced in full in advance at Yellowhead Digital's option;
(c) Blueprint engagements are payable 50% on Order Form signature and 50% on delivery of the Blueprint Document for Customer review. Larger or multi-phase Blueprint engagements may instead be invoiced in milestone instalments as set out in the applicable Order Form;
(d) Assist hourly engagements (Advisory, Hands-On) are payable via pre-paid hour blocks purchased in advance, with hours drawn down against the block and the block refreshed when the balance falls below a threshold specified in the Order Form. Monthly-in-arrears billing is available by exception for established Customers with prior payment history, where expressly set out in the Order Form;
(e) Architect Retainers (Monitoring, Orchestration) are payable monthly in advance; and
(f) Architect Build engagements are payable in milestone instalments as set out in the applicable Statement of Work (default: 50% on signature and 50% on Customer acceptance of final delivery for engagements at or below US$15,000; 30% on signature, 30% on internal QA complete or draft handoff, and 40% on Customer acceptance for larger or multi-phase engagements).
Invoices issued under (b), (c), or under any arrears arrangement permitted by (d) are due within fourteen (14) days of issue unless otherwise specified in the applicable Order Form.
Refunds. Once a diagnostic report has been generated, the associated credit or subscription fee is non-refundable. Other pre-paid amounts are non-refundable as follows:
(a) Pre-paid Audit deliverables (Strategic Assessment, Competitive Report, Course Correction) are non-refundable once Yellowhead Digital has commenced work on the deliverable, which for Strategic Assessment and Competitive Report is the start of analytical generation, and for Course Correction is the opening of the scheduled session window;
(b) Pre-paid Infrastructure Audit deposits are non-refundable once Yellowhead Digital has accessed any Customer system or commenced fieldwork. Comprehensive Infrastructure Audit Discovery deposits (USD $300, covering Yellowhead Digital's scoping conversation and quote preparation) become non-refundable on commencement of the scoping conversation, separately from the fieldwork-commencement trigger above; if Customer does not proceed within thirty (30) days of receiving the scoping quote, the Discovery deposit is forfeit;
(c) Pre-paid Blueprint deposits are non-refundable once the first scheduled working session has occurred;
(d) Pre-paid Assist hour blocks are non-refundable. Unused hours remain available for the period set out in the applicable Order Form (default twelve (12) months from purchase) and are forfeit on expiry;
(e) Pre-paid Architect Retainer fees are non-refundable for the month in which work has commenced; and
(f) Pre-paid Architect Build deposits are non-refundable once the first scheduled build session has occurred.
Yellowhead Digital does not provide pro-rata refunds for unused time on any engagement.
Cancellation: Monthly subscribers may cancel at any time. Access continues until the end of the current billing period. Pre-paid commitment subscribers may cancel to prevent renewal but are not entitled to pro-rata refunds for the remaining commitment term. Yellowhead Digital does not provide pro-rata refunds for unused time.
Price changes: We will give you at least thirty (30) days notice of any price changes before they affect your subscription.
Late payment. If payment is not received by the due date:
(a) Yellowhead Digital will issue a written reminder providing a grace period of seven (7) days to cure;
(b) if payment is not received within the grace period, Yellowhead Digital may suspend access to the Service, withhold delivery of pending consulting deliverables, and/or pause work on any active engagement; and
(c) if payment remains outstanding for thirty (30) days after the original due date, Yellowhead Digital may terminate the account or engagement and pursue any outstanding amounts as a debt.
International payments. International payments are the responsibility of the Customer. Any intermediary bank fees, wire charges, or currency conversion costs shall be borne by the Customer and shall not be deducted from amounts due to Yellowhead Digital.
5. Data Use Rights — All Tiers
Regardless of your subscription tier, Yellowhead Digital retains the following rights to use data derived from your use of the Service.
(A) Aggregate, anonymised data — external publication. Yellowhead Digital may use aggregate, de-identified data derived from your use of the Service to:
(a) produce industry benchmarking reports and insights; and
(b) produce anonymised case studies and marketing materials.
Aggregate data used under this subsection is irreversibly de-identified and cannot reasonably be linked back to you or your business. We will never identify you, your business, your employees, or your confidential data in any such output.
(B) Identified engagement data — internal service improvement. Yellowhead Digital may use identified data from client engagements — including diagnostic inputs and outputs, engagement notes, and internal analysis — internally to:
(a) improve and develop the Forensic Diagnostic Suite, its diagnostic models, and related products;
(b) inform delivery of subsequent engagements; and
(c) support internal business intelligence and knowledge development.
Use under this subsection is internal to Yellowhead Digital and is not transferred to third parties beyond the sub-processors identified in the Privacy Policy.
The rights set out in this Section 5 survive termination of your account.
6. Customer Data and Confidentiality
Your data: You retain ownership of the business data, content, and information you provide to us. You grant Yellowhead Digital a limited licence to process that data (a) to deliver the services described in these Terms, and (b) for the purposes set out in Section 5 (Data Use Rights — All Tiers).
Our platform: Yellowhead Digital retains ownership of the platform, its diagnostic methodology, scoring system, AI prompting architecture, and all aggregate insights derived from the service.
Deliverables: Service deliverables — including Strategic Assessments, Competitive Reports, Course Correction summaries, Infrastructure Audit Reports, Blueprint Documents, Assist work product, and other written or analytical outputs produced for you — are licensed to you for your internal business use. Yellowhead Digital retains ownership of the underlying methodology, frameworks, scoring system, and reusable templates used to produce them.
Confidentiality for engagements: Assist, Audit, and Architect engagements include mutual confidentiality obligations by default. Each party agrees not to disclose the other's confidential information to third parties without prior written consent. This does not apply to information that is or becomes publicly known through no fault of the receiving party, was lawfully in the receiving party's possession before disclosure, or is required to be disclosed by law or court order.
7. Marketing and Publicity
This Section sets out separate rules for (a) Yellowhead Digital's use of Customer's name and logo, and (b) Customer's use of Yellowhead Digital's name and marks. The rules in each tier-specific subsection apply only to Customers of that tier and do not stack within the SaaS-tier hierarchy — a Pro Tier Customer is governed by the Pro Tier subsection alone, not by the Pro Tier subsection layered on top of the Free and Starter Tier subsection. Cross-category overlap (a SaaS-tier subscription combined with an Order Form or Statement of Work engagement) is addressed separately in the Concurrent triggers paragraph below — in that scenario, the two rights are exercised independently rather than collapsed into a single tier-rule.
Concurrent triggers. Where a Customer is simultaneously a Free, Starter, or Pro Tier SaaS subscriber and has executed an Order Form or Statement of Work (for example, a Pro Tier subscriber who engages a Blueprint, Architect Build, or Infrastructure Audit deliverable): the Enterprise / Agency / Custom Tier subsection governs Yellowhead Digital's use of Customer's name and logo in respect of the engagement covered by the Order Form or SOW (30-day revocation window), and the Free / Starter / Pro Tier subsection governs in respect of Customer's use of the self-serve Service (14-day revocation window). The two rights are exercised independently — revocation under one does not by itself revoke under the other.
Yellowhead Digital's use of Customer name and logo — Free, Starter, and Pro Tier Customers
By using the Service, Free, Starter, and Pro Tier Customers grant Yellowhead Digital a non-exclusive, worldwide, royalty-free licence to use Customer's name and logo to identify Customer as a user of the Service in marketing materials and on the Yellowhead Digital website. Customer may revoke this right at any time by written notice to privacy@yellowhead.digital; revocation takes effect within fourteen (14) days of receipt and operates prospectively only (see Surviving rights, below).
Yellowhead Digital's use of Customer name and logo — Enterprise / Agency / Custom Tier Customers
By using the Service at Enterprise, Agency, or Custom Tier, or by entering into an Order Form or Statement of Work with Yellowhead Digital, Customer grants Yellowhead Digital a non-exclusive, worldwide, royalty-free licence to use Customer's name and logo to identify Customer as a client of Yellowhead Digital in marketing materials and on the Yellowhead Digital website. Customer may revoke this right at any time by written notice to privacy@yellowhead.digital; revocation takes effect within thirty (30) days of receipt and operates prospectively only (see Surviving rights, below).
Neither party may issue a press release, joint or co-authored case study, or other joint public announcement naming the other party without that party's prior written consent. For clarity, this does not restrict Yellowhead Digital's right to publish unilateral marketing materials within the scope of the licence above; any direct quote or specific statement attributed to Customer requires Customer's prior written approval.
Sole-proprietor and individual Customers — all tiers
Where Customer is a sole proprietorship, individual contractor, or other arrangement in which the business and an identifiable individual are substantially the same, additional consent requirements may apply under PIPEDA, GDPR, UK DPA, and equivalent regimes. In such cases, regardless of subscription tier, Yellowhead Digital will not use Customer's name or logo in identified marketing materials without Customer's prior affirmative consent. The Free, Starter, and Pro Tier opt-out licence above does not displace such affirmative-consent requirements.
Surviving rights — all tiers
Marketing materials, case studies, and customer reference lists that have been published, displayed, or distributed by Yellowhead Digital prior to (i) revocation of Customer's consent or licence under this Section 7, or (ii) termination of Customer's account, may be retained and continue to be displayed by Yellowhead Digital. The revocation rights under this Section 7 operate prospectively only — Yellowhead Digital is not required to recall, withdraw, or modify materials already in circulation. Yellowhead Digital will not produce new materials identifying Customer after revocation or termination.
Customer use of Yellowhead Digital's name — all tiers
Customer shall not use Yellowhead Digital's name, logo, trade marks, or any reference to these Terms or to the Service in any publication, marketing material, press release, public statement, or other public disclosure without Yellowhead Digital's prior written consent, except as reasonably required to identify Yellowhead Digital as a vendor in standard procurement or due-diligence processes, or as required by law.
Aggregate anonymised data — all tiers
Regardless of the above, Yellowhead Digital retains the right to use aggregate anonymised data as set out in Section 5. This right applies at all tiers and cannot be withheld.
8. Intellectual Property
Yellowhead Digital owns: The Forensic Diagnostic Suite platform, its code, design, diagnostic methodology, AI prompting architecture, scoring system, and all aggregate or de-identified insights derived from the service.
You own: The business data, content, and information you provide to us, and the final deliverables produced specifically for you under an engagement.
Licence to deliverables: Reports, blueprints, summaries, audit reports, and other written or analytical outputs produced under an Audit, Architect, or Assist engagement are licensed to you on a non-exclusive, non-sublicensable-except-as-expressly-set-out-below basis for your internal business use only. You may not resell, or represent them as your own proprietary methodology. Redistribution to third parties is permitted as expressly set out under Customer redistribution of deliverables below, subject to the obligations there and any further restrictions in the applicable Schedule.
Customer redistribution of deliverables. A Customer at any subscription tier may share, distribute, or integrate a diagnostic report or other deliverable produced for the Customer with a third party — including (i) a business that is the subject of the analysis, (ii) the Customer's professional advisors, or (iii) the Customer's end-client where the Customer is acting in an advisory, agency, consultancy, or service-provider capacity — as part of the Customer's professional service delivery. The Customer remains the primary licensee under this Section 8.
Where a Customer redistributes a deliverable to a third party:
(a) the recipient may use the deliverable for the recipient's internal business purposes only;
(b) the recipient does not acquire any right to the Yellowhead Digital platform, diagnostic methodology, scoring system, frameworks, reusable templates, or any other Yellowhead Digital intellectual property beyond use of the deliverable itself;
(c) the Customer shall ensure that the recipient is bound by use restrictions no less protective than those in these Terms and the applicable Schedule;
(d) the Customer remains responsible to Yellowhead Digital for any breach of those obligations by the recipient, and any damages or expenses arising therefrom are within the indemnification scope of Section 10; and
(e) the Customer shall not represent the deliverable as the Customer's own proprietary methodology or as derived from a methodology other than Yellowhead Digital's.
This redistribution right is subject to any further restrictions set out in the applicable Schedule. In particular, Schedule B (Competitive Report) imposes a No third-party distribution restriction (Schedule B.6) that overrides the general redistribution right above with respect to Competitive Reports.
Client-organisation infrastructure — Enterprise / Agency / Custom Tier. Enterprise, Agency, and Custom Tier accounts include multi-tenant client-organisation infrastructure — scoping of reports, deliverables, members, and billing within distinct client-organisations under a single account. This infrastructure supports Customers operating at scale as agencies, consultancies, or service providers. The redistribution rights and obligations above apply equally to Customers using this infrastructure and to Customers redistributing on an ad-hoc basis at lower tiers; the tier difference is operational support, not a different licence regime.
9. Disclaimers, Warranties, and Limitation of Liability
Informational purpose. The Forensic Diagnostic Suite and any reports, scores, recommendations, or findings produced by it are provided for informational and analytical purposes only. They do not constitute, and are not intended as a substitute for, (i) legal advice; (ii) financial, investment, or tax advice; (iii) regulatory compliance certification; (iv) professional marketing, advertising, or business consultancy advice; or (v) any other form of professional advice. Customer is solely responsible for any decisions made, or not made, on the basis of diagnostic outputs, and should consult appropriate licensed professionals before acting on those outputs in any material way.
AI-generated content. Service outputs — including diagnostic reports, scoring, findings, recommendations, and consulting engagement deliverables (such as Assist, Audit, and Architect outputs) — are produced in part or in whole by large language models and other artificial-intelligence systems. AI-generated outputs may contain factual errors, hallucinated information, outdated data, or analytical inaccuracies. Customer acknowledges that:
(a) AI outputs are produced on a best-efforts basis and are not warranted to be accurate, complete, or up to date;
(b) Customer is responsible for independently verifying any AI-generated finding or deliverable before acting on it; and
(c) Yellowhead Digital's sole obligation in respect of AI errors, where notified, is to investigate and, where reasonably possible, regenerate or revise the affected output.
Third-party data sources. The Service aggregates data from third-party sources (including, without limitation, web scraping services, search engines, social media platforms, business directories, and news aggregators) and processes that data through AI systems. Yellowhead Digital does not control, verify, or warrant the accuracy, completeness, currency, or availability of third-party data. Yellowhead Digital shall not be held liable for any technical failure, downtime, data inaccuracies, or service interruptions caused by such third-party platforms or data providers.
NO WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, OR UNINTERRUPTED OPERATION. YELLOWHEAD DIGITAL MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE SUCCESS OF THE SERVICE FOR ANY PURPOSE OR USE. PAST RESULTS ARE IN NO WAY A GUARANTEE OF RESULTS FOR ANY CURRENT OR FUTURE CUSTOMER.
LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YELLOWHEAD DIGITAL'S TOTAL CUMULATIVE LIABILITY TO CUSTOMER FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICE, OR ANY DELIVERABLE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF:
(A) THE FEES PAID BY CUSTOMER TO YELLOWHEAD DIGITAL IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM;
(B) FOR CLAIMS ARISING FROM A SPECIFIC ORDER FORM OR STATEMENT OF WORK, THE TOTAL FEES PAID BY CUSTOMER UNDER THAT ORDER FORM OR STATEMENT OF WORK; OR
(C) ONE THOUSAND UNITED STATES DOLLARS (US$1,000).
EXCLUDED LOSSES. IN NO EVENT SHALL YELLOWHEAD DIGITAL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFIT, LOSS OF REVENUE, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER OR NOT YELLOWHEAD DIGITAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Mandatory consumer rights. Some jurisdictions do not allow certain liability exclusions or limitations. Where mandatory consumer-protection laws (including without limitation the British Columbia Business Practices and Consumer Protection Act) apply to a Customer, those laws take precedence over the exclusions and limitations in this Section 9 to the extent required by law. The remainder of this Section 9 shall remain in full force and effect.
10. Customer Indemnification
Customer shall indemnify, defend, and hold harmless Yellowhead Digital, Christopher Enns, and their respective successors, assigns, employees, contractors, and agents (each an "Indemnified Party") from and against any and all claims, demands, suits, losses, damages, liabilities, costs, and expenses (including reasonable legal fees and court costs) arising out of or related to:
(a) any business information, URL, domain, content, or data submitted by Customer (or by any third party acting on Customer's behalf, including agency Customers submitting client-organisation information) to the Service, including any third-party claim that such information infringes intellectual property rights, violates privacy rights, or is defamatory or otherwise unlawful;
(b) Customer's violation of any applicable law, regulation, or third-party agreement, including without limitation laws and regulations relating to data protection, privacy, advertising standards, marketing communications, or competition;
(c) Customer's breach of these Terms or of any representation, warranty, or covenant made by Customer hereunder;
(d) Customer's use of, or reliance on, any diagnostic report, deliverable, or output of the Service, including any decision made or not made by Customer on the basis of such output; and
(e) for agency, enterprise, and custom Customers, any claim made by a client-organisation, end user, or other downstream party in relation to the Customer's use of the Service or distribution of deliverables.
Yellowhead Digital reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by Customer, in which event Customer shall cooperate with Yellowhead Digital in asserting any available defences. Customer shall not settle any claim that adversely affects an Indemnified Party without Yellowhead Digital's prior written consent.
11. Termination
By you: You may cancel your subscription at any time. Access continues to the end of the current billing period. To terminate an engagement, provide thirty (30) days written notice per the Order Form.
By us: Yellowhead Digital may suspend or terminate your account immediately for breach of these Terms, misuse of the platform, abusive conduct toward our team, or non-payment (subject to Section 4). We will give reasonable notice where practical.
Effect of termination: Upon termination, your access to the Service ends. Sections that by their nature survive termination shall do so, including without limitation Section 3 (Non-solicitation of personnel, for its stated period), Section 5 (Data Use Rights), Section 6 (Customer Data and Confidentiality), Section 7 (Marketing and Publicity — Surviving rights subsection only, with respect to materials published prior to termination), Section 8 (Intellectual Property), Section 9 (Disclaimers, Warranties, and Limitation of Liability), Section 10 (Customer Indemnification), Section 12 (Disputes), Section 14 (Miscellaneous), and the Schedules to these Terms (including without limitation any indemnification, confidentiality, sourcing-acknowledgement, third-party-distribution, and use-restriction obligations contained therein).
12. Disputes
Governing law. These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Preferred resolution. We prefer to resolve disputes informally. Contact us at hello@yellowhead.digital before commencing formal proceedings.
Arbitration. If informal resolution fails, disputes shall be submitted to binding arbitration in British Columbia in accordance with the Arbitration Act (BC), except as provided below. Arbitration shall be conducted by a single arbitrator, in English, with the seat of arbitration in Vancouver, British Columbia.
Small claims. Either party may bring a claim in the applicable small claims court if the claim qualifies.
CLASS ACTION WAIVER. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CUSTOMER AGREES TO RESOLVE DISPUTES WITH YELLOWHEAD DIGITAL ON AN INDIVIDUAL BASIS AND WAIVES ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION, CLASS-WIDE ARBITRATION, OR REPRESENTATIVE PROCEEDING.
Consumer carve-out. Where mandatory consumer-protection laws prohibit binding arbitration, class action waivers, or other limitations on consumer claims, this Section 12 shall not apply to those claims to the extent of such prohibition. Such laws include, without limitation:
(a) the British Columbia Business Practices and Consumer Protection Act (SBC 2004, c 2);
(b) Quebec's Consumer Protection Act (CQLR c P-40.1);
(c) the United Kingdom Consumer Rights Act 2015;
(d) Australia's Competition and Consumer Act 2010 (Cth), including Schedule 2 (the Australian Consumer Law); and
(e) applicable consumer-protection regimes within the European Union and its member states, including national implementations of the EU Consumer Rights Directive (2011/83/EU) and the Unfair Terms in Consumer Contracts Directive (93/13/EEC).
Consumers retain all non-waivable rights under applicable law in their jurisdiction.
13. Updates to These Terms
We may update these Terms from time to time.
Material changes. For material changes — including without limitation changes to fees and pricing, dispute resolution mechanisms, liability allocation, data use rights, or the scope of services — we will give you at least thirty (30) days notice by email before the change takes effect.
Non-material changes. For non-material updates — including without limitation entity name changes following a corporate restructure addressed in Section 14, typographical and grammatical corrections, clarifying-language changes that do not alter rights or obligations, and updates to public-facing URLs or document references — we may make changes without advance notice but will post the updated Terms at yellowhead.digital/terms with an updated "Last Updated" date.
Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the changes.
The current version of these Terms is always available at yellowhead.digital/terms.
14. Miscellaneous
Force majeure. No party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached these Terms, for any failure or delay in fulfilling or performing any term hereof (except for any obligation to make payment of amounts already due), when and to the extent the failure or delay is caused by or results from acts beyond the affected party's reasonable control. Such events may include, without limitation, natural disasters, explosions, riots, wars, acts of invasion or terrorism, requirements of law, national or regional emergency, widespread internet or infrastructure outage, pandemic, or sustained failure of third-party platforms upon which the Service depends. The affected party shall give the other party prompt written notice of any such event and shall use diligent efforts to resume performance.
Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, such provision shall be adjusted, rather than voided, to the extent necessary to make it enforceable while preserving the intent of the parties as closely as possible. In any event, the remaining provisions of these Terms shall remain in full force and effect.
Entire agreement. These Terms, together with any Order Form, Statement of Work, the Privacy Policy at yellowhead.digital/privacy, and any Data Processing Agreement referenced herein, constitute the entire agreement between Customer and Yellowhead Digital with respect to the subject matter hereof and supersede all prior agreements and understandings, whether written or oral.
Assignment. Customer may not assign or transfer these Terms or any rights hereunder without Yellowhead Digital's prior written consent. Yellowhead Digital may assign these Terms in connection with a corporate restructure, merger, sale, or transfer of substantially all of its assets, including without limitation the planned restructure to Yellowhead Digital Ltd. Notice of any such assignment will be provided to Customer by email or by posting at yellowhead.digital/terms.
Notices. Notices to Yellowhead Digital under these Terms shall be sent to hello@yellowhead.digital. Notices to Customer shall be sent to the email address associated with Customer's account. Notices are deemed received on the next business day following delivery.
Headings. Headings in these Terms are for convenience of reference only and do not affect interpretation.
Counterparts and electronic signatures. These Terms may be accepted electronically through clickwrap or comparable means. Any such acceptance, including by clicking "I Agree", creating an account, or continued use of the Service after notice of changes, is binding to the same extent as a written signature under the Electronic Transactions Act (British Columbia) and equivalent applicable legislation.
No waiver. No failure or delay by Yellowhead Digital in exercising any right under these Terms shall operate as a waiver of that right. No single or partial exercise of any right shall preclude any further exercise of that right or the exercise of any other right.
Independent relationship. Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employer-employee relationship between Yellowhead Digital and Customer. In providing Assist, Audit, Architect, or any other engagement service, Yellowhead Digital acts solely as an independent contractor. Yellowhead Digital is responsible for its own taxes, statutory contributions, insurance, and business compliance obligations, and Customer is not obligated to provide any employment benefits, withholdings, or similar payments to Yellowhead Digital, its personnel, or its contractors.
Schedules
The following Schedules supplement the Terms in respect of specific service deliverables. Each Schedule applies only to the service it addresses, and is read together with the body of these Terms. Where a Customer engages multiple services, each applicable Schedule applies to the corresponding service. In the event of conflict between a Schedule and the body of these Terms, the Schedule governs only in respect of the service it addresses; the remainder of the Terms remain in full force.
Schedule A — Strategic Assessment
A.1 Description. A Strategic Assessment is a paid deliverable consisting of an analytical engagement (typically ~3 hours) and a written assessment document building on the free Forensic Diagnostic, addressing prioritisation of identified issues, near-term actions, and quarterly recommendations.
A.2 Sourcing. Strategic Assessments are produced from (i) the Customer's submitted diagnostic inputs and (ii) publicly-sourced data about the Customer's business as defined in the Privacy Policy. Section 9 (AI-generated content; third-party data sources) applies in full.
A.3 Deliverable form. The Strategic Assessment is delivered as a structured report viewable on the Customer's dashboard. Action items identified in the assessment may be promoted to the Customer's account as active workstreams.
A.4 Use. Section 8 (Intellectual Property) applies. The Strategic Assessment is licensed for the Customer's internal business use only and may not be republished, resold, or represented as the Customer's proprietary methodology.
A.5 Payment. Strategic Assessments are payable in full in advance via Stripe Checkout at the point of booking. Section 4 (Refunds) governs.
Schedule B — Competitive Report
B.1 Description. A Competitive Report is a paid analytical report about one or more competitors or other third-party businesses ("Subjects") that the Customer identifies for analysis. Competitive Reports are produced as add-ons to a Strategic Assessment or as standalone deliverables.
B.2 Sourcing — public sources only. The Competitive Report is produced using publicly available information about each Subject, including but not limited to the Subject's public-facing websites and social media, news media, public business and corporate registries, and other openly accessible sources. Yellowhead Digital does not access, scrape, or use any non-public, password-protected, or proprietary data belonging to the Subject in producing the Competitive Report. No representation is made that the Subject has consented to or is aware of the analysis.
B.3 No relationship-status disclosure. Yellowhead Digital does not confirm or deny whether any Subject is, has been, or will become a Customer of Yellowhead Digital. The Subject's relationship (if any) with Yellowhead Digital does not affect Yellowhead Digital's willingness or ability to produce a Competitive Report from publicly-sourced data. This subsection restricts Yellowhead Digital's disclosure of relationship status during the production and delivery of a Competitive Report; it does not restrict Yellowhead Digital's right to identify Customers in its own marketing materials under Section 7, including with respect to a Subject who is or has been a Customer of Yellowhead Digital.
B.4 No warranty as to Subject data accuracy. Public-source data may be incomplete, outdated, or inaccurate. Yellowhead Digital warrants only that it has applied reasonable analytical care to the data collected. It does not warrant the accuracy of the underlying public sources or that any Subject's actual operations, infrastructure, or market position correspond to what is publicly observable.
B.5 Permitted use. The Competitive Report is provided to the Customer for internal strategic, competitive, and decision-making purposes only. The Customer may not (a) republish the Competitive Report or any substantial portion of it without Yellowhead Digital's prior written consent; (b) use the Competitive Report to make public statements identifying any Subject in connection with any specific finding without independent verification; or (c) use the Competitive Report in any manner that would constitute defamation, tortious interference with the Subject's business relationships, or any violation of applicable law in the Customer's jurisdiction or the Subject's.
B.6 No third-party distribution. The Customer may not share, transmit, or disclose the Competitive Report (in whole or in substantial part) to any person outside the Customer's organisation without Yellowhead Digital's prior written consent, except to the Customer's professional advisors (legal, accounting, financial) under a duty of confidentiality. Where the Customer shares the Competitive Report with such advisors or with authorised personnel inside the Customer's organisation, the Customer must ensure they are bound by obligations of confidentiality and use no less protective than those in these Terms. The Customer remains responsible for any breach of these obligations by any person to whom the Customer discloses the Competitive Report.
B.7 Customer responsibility; indemnity. The Customer is solely responsible for any decisions made, statements published, or actions taken based on the Competitive Report. In addition to the indemnification in Section 10, the Customer agrees to indemnify and hold the Indemnified Parties harmless from any claims, damages, costs, or expenses (including reasonable legal fees) brought by any Subject or any third party arising from the Customer's use, republication, or disclosure of the Competitive Report, or from any use, republication, or disclosure by any person to whom the Customer provided the Competitive Report.
B.8 Individual subjects. Where a Subject is a sole proprietorship, individual contractor, or other arrangement in which the business and an identifiable individual are substantially the same, additional data-protection obligations may apply (including without limitation PIPEDA, GDPR, and UK DPA). Yellowhead Digital may decline to produce a Competitive Report, or may produce a more limited Competitive Report, in such cases. Yellowhead Digital is not the Customer's legal advisor; the Customer is responsible for obtaining its own advice on the lawfulness of acquiring and using competitive intelligence about an individual subject in the Customer's jurisdiction.
B.9 Notice on deliverable. Each Competitive Report deliverable carries a notice identifying the Customer as the licensed recipient and the sourcing model. Removal or alteration of that notice is a breach of these Terms.
B.10 Payment. Competitive Reports are payable in full in advance via Stripe Checkout at the point of booking. Section 4 (Refunds) governs.
Schedule C — Course Correction
C.1 Description. A Course Correction is a short consultation engagement (approximately thirty (30) minutes). The deliverable is the call itself, together with any post-call summary notes that Yellowhead Digital, at its discretion, makes available.
C.2 Bundled inclusions. Where a Course Correction is included as a bundled benefit of a pre-paid commitment plan, the bundled session must be redeemed within the term of the commitment plan and is forfeit on plan termination, downgrade, or expiry.
C.3 Nature of advice. Recommendations made during a Course Correction are advisory and informational only. Section 9 (Disclaimers, Warranties, and Limitation of Liability) applies in full. The Customer should consult appropriate licensed professionals before acting on Course Correction advice in any material way.
C.4 Recording. Yellowhead Digital may record Course Correction calls for internal training, quality, and engagement-record purposes. Recordings are handled subject to the Privacy Policy. The Customer may request in writing that no recording be made of a particular call.
C.5 Cancellation and rescheduling. Cancellation or rescheduling with less than twenty-four (24) hours notice may result in forfeiture of the session. Pre-paid sessions are non-refundable once the scheduled session window has opened.
C.6 Payment. Course Corrections are payable in full in advance via Stripe Checkout at the point of booking. Section 4 (Refunds) governs, including in respect of cancellation under C.5.
Schedule D — Infrastructure Audit
D.1 Description. An Infrastructure Audit is a technical audit engagement (five-hour minimum) producing a structured report on the Customer's marketing and analytics infrastructure, including but not limited to tag management (e.g., GTM), analytics configuration (e.g., GA4), advertising-account configuration, schema deployment, consent infrastructure, and related technical surfaces.
D.2 Customer system access. An Infrastructure Audit typically requires read-only access to one or more Customer-controlled systems. The Customer is responsible for (a) granting such access through the appropriate platform-native mechanisms (e.g., Google account user management, GTM user permissions, advertising-platform user grants); (b) ensuring that the granting of such access does not breach the Customer's obligations to any third party, including platform terms of service, employer policies, or end-client agreements; and (c) revoking such access following the conclusion of the Audit, or notifying Yellowhead Digital to do so.
D.3 Scope of access. Yellowhead Digital will access Customer systems only to the extent reasonably necessary to perform the Audit. Yellowhead Digital will not (i) modify Customer system configurations without the Customer's prior consent; (ii) export bulk personal data from Customer systems; (iii) retain credentials beyond the Audit window; or (iv) use access granted for one Audit to perform any other engagement.
D.4 Findings and remediation. The Audit Report contains findings, severity ratings, and remediation recommendations. The decision to implement any remediation rests with the Customer. Where Yellowhead Digital is engaged to perform remediation work, that work is performed under a separate engagement (typically Schedule E Blueprint, Schedule G Architect Operations — Build or Monitoring / Orchestration Retainer, or Schedule F Assist) and is governed by the applicable Schedule and Order Form or Statement of Work.
D.5 Sourcing. The Audit Report is produced from data observed in Customer systems during the Audit window and from publicly-available data about the Customer's business. Section 9 (Disclaimers — AI-generated content; third-party data) applies in full.
D.6 Use. The Audit Report is licensed to the Customer for internal business use per Section 8. The Customer may share the Audit Report with professional advisors under a duty of confidentiality but may not republish, resell, or represent it as the Customer's proprietary methodology without Yellowhead Digital's prior written consent.
D.7 Payment. Unless otherwise specified in the applicable Order Form, Infrastructure Audit engagements are payable 50% on engagement commencement and 50% on delivery of the Audit Report. Engagements at the five-hour minimum may be invoiced in full in advance at Yellowhead Digital's option. Section 4 (Refunds) governs.
Schedule E — Blueprint
E.1 Description. A Blueprint engagement is a scoped Architect-stream deliverable producing a structured implementation specification (the "Blueprint Document") covering intent, constraint envelope, current and target state, stack decisions, integration architecture, data flow, AI layer specification, implementation sequence, success criteria, ownership map, and change protocol. This Schedule governs the Blueprint Document deliverable only. Subsequent build, configuration, and implementation work (Architect Build) and ongoing monitoring or orchestration retainers (Architect Retainer) are governed by Schedule G (Architect Operations).
E.2 Order Form or Statement of Work required. Each Blueprint engagement is governed by an applicable Order Form or Statement of Work signed by both parties prior to commencement, setting out scope, deliverable structure, schedule, fee, and any deviations from this Schedule. In the event of conflict between this Schedule and a Blueprint Order Form or Statement of Work, the Order Form or Statement of Work governs.
E.3 Sign-off required before build. The Blueprint Document is the brief for any subsequent build, configuration, or implementation work performed by Yellowhead Digital. Customer review and written sign-off of the Blueprint Document is required before any build phase commences. Sign-off may be provided by email confirmation from a person with authority to bind the Customer.
E.4 Change protocol. Material changes to the Blueprint Document during or after sign-off shall be documented in writing and accepted by both parties before any affected build work commences. Undocumented changes are not deemed to alter the agreed scope.
E.5 Licence. The Blueprint Document is licensed to the Customer for internal business use per Section 8. Yellowhead Digital retains ownership of the methodology, frameworks, structural templates, and reusable patterns used to produce it.
E.6 Payment. Unless otherwise specified in the applicable Order Form, Blueprint engagements are payable 50% on Order Form signature and 50% on delivery of the Blueprint Document for Customer review. Larger or multi-phase Blueprint engagements may instead be invoiced in milestone instalments as set out in the applicable Order Form. Section 4 (Refunds) governs.
Schedule F — Assist (Advisory, Hands-On)
F.1 Description. Assist engagements are scoped consulting and tactical-execution services delivered under one of the following modes:
(a) Advisory — strategic, analytical, and decision-support guidance, delivered through calls, written notes, asynchronous review, and similar means; and
(b) Hands-On — implementation, configuration, and operational work performed by Yellowhead Digital personnel within Customer systems or on Customer-controlled assets.
Advisory and Hands-On are an internal billing-rate distinction recorded on the Order Form, not a separate product line. Both may apply within the same engagement, with time logged per task at the applicable rate.
Ongoing Monitoring / Orchestration retainers are an Architect-stream product governed by Schedule G (Architect Operations); they are not within the scope of this Schedule.
F.2 Order Form required. Each Assist engagement is governed by an applicable Order Form (or Statement of Work for engagements that benefit from a more structured scope) setting out scope, applicable hourly rate(s), block size and refresh threshold, and termination terms. In the event of conflict between this Schedule and an Assist Order Form, the Order Form governs.
F.3 Customer system access (Hands-On mode). Hands-On Assist may involve access to Customer-controlled systems. Schedule D.2 and D.3 (Customer System Access; Scope of Access) apply, adapted for the ongoing nature of the engagement: access is granted for the term of the engagement, revoked on termination, and used only for the scoped engagement work.
F.4 Authority to act. Where Hands-On Assist involves changes to Customer systems, advertising platforms, or financial commitments, the Customer warrants that the personnel granting access and authorising such changes have the authority to do so. The Customer indemnifies the Indemnified Parties against any internal or third-party claim that such authority was lacking.
F.5 Billing. Assist engagements are billed via pre-paid hour blocks purchased in advance, with hours drawn down against the block and the block refreshed when the balance falls below a threshold specified in the Order Form (default: refresh when the balance falls below two (2) hours). Monthly-in-arrears billing is available by exception for established Customers with prior payment history, where expressly set out in the Order Form. Pre-paid hour blocks remain available for the period set out in Section 4 (Refunds). Section 4 (Payment Terms) governs invoice due dates, late payment, refunds, and cancellation.
F.6 Scope discipline. Work outside the scope of the applicable Order Form requires written agreement (email is sufficient) before commencement. Yellowhead Digital may decline to perform out-of-scope work, or may offer it under a scope variation or fresh Order Form.
F.7 Recording and working notes. Assist calls may be recorded for internal use per the Privacy Policy and Schedule C.4 (Recording). Working notes, captures, and operational artefacts maintained by Yellowhead Digital in the course of the engagement are internal to Yellowhead Digital and do not form part of the deliverable unless expressly transferred under the Order Form.
F.8 No employment relationship. Section 14 (Independent relationship) applies. The Customer shall not direct individual Yellowhead Digital personnel, and Yellowhead Digital remains responsible for staffing, supervision, and execution of the engagement.
Schedule G — Architect Operations (Build, Monitoring / Orchestration Retainer)
G.1 Description. Architect Operations engagements are Architect-stream deliverables executed post-Blueprint (or stand-alone where no Blueprint is required) under one of the following modes:
(a) Build — one-time implementation of an architecture specified by a Yellowhead Digital Blueprint Document or by the Customer's own specification. Deliverables include configured systems, deployed infrastructure, code or platform-native artefacts, and operational documentation.
(b) Monitoring / Orchestration Retainer — recurring monthly delivery of pre-defined modules providing ongoing accountability of built systems. Modules are drawn from the Architect playbook (cross-reference AR-NN module catalogue in the applicable Order Form).
G.2 Order Form or Statement of Work required. Each Architect Operations engagement is governed by an applicable Order Form or Statement of Work (Build engagements typically use a Statement of Work; Retainer engagements typically use an Order Form). The applicable document sets out scope, deliverable structure, schedule, fee, billing cadence, module set (where applicable), and termination terms. In the event of conflict between this Schedule and an Architect Operations Order Form or Statement of Work, the Order Form or Statement of Work governs.
G.3 Customer system access. Architect Operations engagements involve access to Customer-controlled systems (read, edit, or admin as appropriate to the engagement). Schedule D.2 and D.3 (Customer System Access; Scope of Access) apply, adapted for the engagement type: for Build, access is granted for the build phase and the post-build support window (G.7), and revoked or transitioned to read-only at engagement closure; for Retainer, access is granted for the term of the retainer, revoked or transitioned to read-only on termination, and used only for the scoped module set and any expressly agreed overage work.
G.4 Authority to act. Where an Architect Operations engagement involves changes to Customer systems, advertising platforms, or financial commitments, the Customer warrants that the personnel granting access and authorising such changes have the authority to do so. The Customer indemnifies the Indemnified Parties against any internal or third-party claim that such authority was lacking.
G.5 Billing. Build engagements are billed in milestone instalments as set out in the applicable Statement of Work (default: 50% on signature and 50% on Customer acceptance of final delivery for engagements at or below US$15,000; 30% on signature, 30% on internal QA complete or draft handoff, and 40% on Customer acceptance for larger or multi-phase engagements). Retainer engagements are billed monthly in advance. Section 4 (Payment Terms) governs invoice due dates, late payment, refunds, and cancellation. Hours included within a Retainer's monthly window do not carry forward unless expressly provided in the applicable Order Form. Work outside the Retainer's included scope is handled per G.6 (Scope discipline) — billed as overage at the hourly rate specified in the Retainer Order Form, performed under a separate Assist Order Form (Hourly), or declined.
G.6 Scope discipline. Work outside the scope of the applicable Order Form or Statement of Work requires written agreement (email is sufficient) before commencement. Yellowhead Digital may decline to perform out-of-scope work, may invoice it as overage at the applicable hourly rate (for Retainer engagements), or may offer it under a scope variation or fresh Order Form or Statement of Work.
G.7 Handoff, knowledge transfer, and post-build support (Build engagements). For Build engagements, on Customer acceptance of final delivery, Yellowhead Digital will provide operational documentation, one knowledge-transfer session of the duration set out in the applicable Statement of Work (default: sixty (60) minutes), and source artefacts (configuration exports, code repositories, or platform-native exports) sufficient to allow Customer to maintain the Build independently. For the period set out in the applicable Statement of Work (default: thirty (30) days) immediately following Customer acceptance, Yellowhead Digital will correct defects in the Build's conformance to the agreed scope and acceptance criteria at no additional fee. This post-build support window covers bug fixes addressing non-conformance with the acceptance criteria, configuration adjustments where the Build does not perform as specified, and one round of clarification on the operational documentation. It does not cover new features, scope additions, failures caused by Customer or third-party changes to upstream or downstream systems, or training beyond the original knowledge-transfer session. After the post-build support window ends, ongoing support is available via either a separate Architect Retainer Order Form (Monitoring / Orchestration) for standing accountability of the built system, or an Assist Order Form (Hourly) for ad-hoc tactical work.
G.8 Working notes, build artefacts, and ownership. Working notes, captures, and operational artefacts maintained by Yellowhead Digital in the course of an Architect Operations engagement are internal to Yellowhead Digital unless (a) expressly transferred under the Order Form or Statement of Work as a Build deliverable, or (b) constituting documentation explicitly within the engagement's deliverable scope. Build artefacts forming part of the agreed deliverable (configurations, code, schemas, operational documentation) transfer to the Customer on payment and acceptance per the applicable Statement of Work, licensed for the Customer's internal business use per Section 8. Yellowhead Digital retains ownership of the methodology, frameworks, structural templates, and reusable patterns used to produce the Build artefacts.
G.9 No employment relationship. Section 14 (Independent relationship) applies. The Customer shall not direct individual Yellowhead Digital personnel, and Yellowhead Digital remains responsible for staffing, supervision, and execution of the engagement.